The Cluetrain moves forward

Yesterday I fought CIFNA insurance, which was refusing to pay for my drugs because it was the second time in a year I asked for a refill in advance because I was going on vacation.  The story is online.

The company’s obtuseness, putting internal rules ahead of the welfare of their customers, really made me angry. In retrospect, I should not have let them get to me that much. I was in fighting mode.

I spent hours telling the world not to deal with CIGNA. I outlined what had happened and Tweeted it, along with YouTubes of Gordon Gecko, a retired CIGNA executive talking with Bill Moyers, and the famous “I’m mad as hell and I’m not going to take it any more” clip. I emailed CIGNA’s president, the State Insurance Commissioner, Medicare, and others.

This morning CIGNA backed down. I’ve got my drugs. I got a weird phone call a little while ago. I redialed. The woman on the line explained that she was trying to reach a colleague and absently minded dialed me in error since my phone number was right there in front of her. Ha ha. They’re doing damage control.

I’m of an age where I don’t feel like taking any shit from inept institutions. Next time I’ll stay cooler in the head but work to cause even more extensive damage.




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