Life is simply too share to deal with incompetents. It may not be their fault but WTF if they waste my time or divert my attention from more important goals, I’m going to exclude them from my life. If the “quiver in the liver” says something’s not right, I’m walking away. I only want to deal with competent people.
Case in point. Last week I fled my horrendous pharmacy which had gone from service leader to hell-in-a-handbasket in a matter of weeks. Yelp:
Pharmacy used to be good and efficient when Quan was in charge. It has gone to hell. I have had to go there 4 and five times to get a prescription. Each time they told me it would be ready in two hours.
I’m not sure when this pharmacy started to circle the drain but here we are. The last several visits have been like something out of Dante’s Inferno. Lines of people waiting around in purgatory, all being told why they can’t have their medicines, no the doctor hasn’t called anything in yet or yes they have but no, it’s not ready. This last time: “No…oh yes, here it is. It’ll be an hour at least.”
This is strictly about the pharmacy. I have never, ever seen a business go from being so good to so bad in such a short period of time! Prescriptions are now NEVER ready when they’re supposed to be and there are now 6-10 unhappy people every time I visit waiting for their overdue prescriptions.
Asked if they had to received the prescription. Honest to God, the pharmacy assistant pulled a stack of faxes off the machine that must have been half an inch high. Probably at least 50 pages. Then she said, “Whoops! Ran out of paper!”
So I fled. The former pharmacist at CVC here quit and went to Kaiser. His staff fled. A fill-in pharmacist told me “This situation is bad for you and bad for us. Lots of people are leaving” I went up the street to a ***** rated pharmacy.
Unfortunately this was out of the frying pan and into the fire. I should have trusted my gut. Things felt a bit out of kilter, but this fellow was top of the heap on Yelp. Five stars.
I began to have doubts when Sal couldn’t fill the prescription I’d turned in for Uta. Turned out he’d submitted the wrong prescription even though I’d handed him the drug bottle with a red check mark on it. After lots of folderol, he said the prescription was ready; he’d secured the doctor’s approval for a refill. This was BS because he put in the name of the wrong physician, essentially faking it.
My crap detectors went on red alert, but I’ll naïvely give anybody a second chance. Shit happens. So today I go in today and explain I need more of a particular drug because my supply won’t last through vacation. He calls the insurance company and says I’ve changed insurance companies (huh?) and instead of a $71 co-pay, they want $1200. What? Sal says he can’t do anything; perhaps I should call my insurance company. He gives me a special number. After an hour and being hung up on, I get through and find this isn’t my insurance company at all.
I call Sal and tell him to contact my real insurance provider, the same folks he’d called about six prescriptions for me last week. He calls me back that they want a co-pay of $1400. I told him this was no insurance at all; that’s the retail price of the drug. What can I do? I will run out of the drug in Turkey and the withdrawal symptoms are not fun. He said I could call me insurance company. I told him that was my least fun activity in the world
I called the insurance company and they said Sal had quoted me the price for a rejected claim. I was going on vacation? I should send them a fax with my itinerary to prove I wasn’t bullshitting them. Okay, I’ve done that now. We’ll see if I get a response before I depart on vacation in two days. The lady at CIGNA suggested that maybe I could wait until the prescription is ready for a normal refill, have a neighbor pick it up, and the neighbor could FedEx it to me. Fat chance. I’ll be on a boat in the Mediterranean.
I’ve faxed them my itinerary. (Just love dealing with suppliers who suggest I’m a liar.) We’ll see what transpires tomorrow.
Of course, I’m dumping Sal as my pharmacist. Nice man but his actions show he’s a fuck-up who doesn’t know what he’s doing.
Less learned: If you sense that someone you meet is not someone you want to continue with, cut the cord immediately. Trust your gut. Adios.