Turning adversity into opportunity

The most loyal customers are those you’ve screwed up with and apologized to.

Several years ago I called the head of a European consulting outfit to scold him for using my group’s IP,  visuals and all, at a presentation at ASTD National. We enjoyed one another’s company. Soon thereafter we were working together. We are now allies and the best of friends.

It may be happening again. A verb had copied three paragraphs from one of my white papers and tried to pass it off as their company philosophy. (At least they copy the very best.) We may be at the start of a beautiful friendship.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s